Troubleshooting


Browser issues

If you are being sent back to the previous page and asked to sign in again after entering your member name and password, you may be having issues signing into your account because you're using Internet Explorer 8.

iStock works best with more recent versions of Internet Explorer and modern browsers like Firefox, Safari or Chrome. If you are unable to download and install these free browsers on your computer, these steps should fix the problem:

  1. Select 'Tools' > 'Compatibility View Settings' add http://www.istockphoto.com, click on 'Close'.
  2. Select 'Tools' > 'Internet Options' > SECURITY tab > set it to MEDIUM. Click on 'Trusted Sites' (green check mark) and click on SITES. Add the following: https://secure.istockphoto.com - click ADD. Close.
  3. Go to the GENERAL tab and under 'browsing history' click DELETE, then select 'Temporary Internet Files' and 'Cookies'; click on DELETE. Let the browser empty its cache. Restart your computer.

Clearing cache and cookies

If you're having problems with iStock, it might help to clear your browser cache and cookies.

Each browser is a little different, so be sure to follow the instructions for the one you're using:

Password problems

If you've forgotten your password, retrieve it here to get an email sent to the address associated with your account.

Keep getting signed out

If you keep getting signed out of iStock and have to sign in again, your site cookie has probably expired. This happens automatically after 24 hours of inactivity.

Getting 404 error

If you get a 404 error, it means that we can't find the page you're looking for. This could happen for a number of reasons - it could be that the page has been moved or renamed and we can't find the new location. It might also be that the file you're looking for is no longer available on iStock - from time to time contributors will remove one of their files. Since we don't have the file any more, we'll show you a 404 error instead.


Still have questions?

Incredible stock. Flexible pricing. Buy credits or subscribe today.